FAQs

Although we have a Christian worldview, we welcome people from all backgrounds and walks of life.

 

1.  How do I pay for services rendered?

We are an out-of-network therapy provider and offer competitive private pay rates.

We can provide a superbill that you can submit to your insurance company for possible reimbursement, in full or in part.  We recommend that you consult your insurance company prior to beginning services if you plan to seek reimbursement.  Occupational Therapy (OT) services are covered by both Flexible Spending Accounts and Health Savings Accounts if you have either through your employment.

Other Supportive Services - payment required in full when booking.

 

Payment can be made at the time of service: PayPal accepted.

2. Do I need a referral?

A referral is not required, however, BrainWings, LLC feels that it is best practice to be able to coordinate care with your child’s doctor, therefore a referral is recommended.  If you plan to seek reimbursement from your health insurance company, you will need a referral.

3. How do I get started?

Please feel free to reach out to us in confidence either by phone or email (info@brainwingsmo.com) if you have any questions or concerns about your child.  Therapy services can be provided using a safe HIPAA compliant platform for virtual sessions (telehealth) throughout the state of Missouri and we also provide in-person sessions in the following areas of Missouri –  Battlefield, Brookline, Willard, Mt. Vernon, Billings, Clever,  Ozark, Nixa, Republic, Springfield, and Marionville.

4. What can I expect?

All intake paperwork for Consultation and Individual sessions is completed online via our secure portalPlease complete it prior to the initial session.

OT Telehealth Consultation and/or Coaching - after contacting us, we will send you a questionnaire to determine your child's needs.  We will review your responses and contact you to set up an appointment for a consultation session with you to address recommendations. Your child does not have to be present. These services are to support the parents and/or caregivers.  No formal report will be written.

OT individual sessions (In-home or community) - A comprehensive evaluation will be completed to assess areas of need, with strengths in mind. The evaluation will include parent interviews, observation, and standardized assessments as appropriate and will take 60 minutes.

After the initial evaluation, a formal report will be completed.  A follow-up call will be made to review the results and recommendations. Assessment is ongoing and a re-evaluation is completed to capture progress and prior to discharge. 

With your permission, we will coordinate care with your child’s physician and make sure your child’s school understands how my work will positively impact your child’s performance at school.

Supportive/other services - sign required forms prior to initial session.

5. What about COVID-19? 

In order to follow CDC guidelines to stop the spread of COVID, for in-home services, we will wear a mask during the initial evaluation and subsequent treatments.  All equipment will be cleaned and disinfected prior to use at your home.   We request, if possible, to limit the number of people in the treatment area during in-home visits.  One parent or caregiver and the child being treated is preferred.  This also helps limit distractions.  We would like to encourage social distancing of at least 6 feet.  However, we recommend masks for you and your child if we are unable to maintain the recommended distance at all times.  Please disinfect the treatment area/room before and following the visits and encourage your child to wash their hands.  During the intake process, you will be required to sign a COVID-19 informed consent for OT services

If you think your child or any family member has been exposed to COVID‑19 and develops a fever and symptoms, such as cough or difficulty breathing, please contact us as soon as possible, preferably, 24-business hours’ notice to cancel.  Call your healthcare provider for medical advice.  We can reschedule the session based on medical advice.

Participation Agreement - Release, Waiver, and Assumption of Risk (Covid-19) must be signed for Supportive/Other Services 

6. What if I need to cancel telehealth or in-person session?

We would like to encourage regular attendance for effective service delivery, however, we understand that things come up.  Please contact us 24-business hours prior to your appointment.  If we are able to accommodate you at a later date and/or time within the week, we will reschedule your appointment. 

NOTICE OF PRIVACY PRACTICES