FAQs

Although we have a Christian worldview, we welcome people from all backgrounds and walks of life.

 

1. How do I pay for services rendered?

We are an out-of-network therapy provider and offer competitive private pay rates.

We can provide a superbill that you can submit to your insurance company for possible reimbursement, in whole or in part. We recommend that you consult your insurance company before beginning services if you seek reimbursement. Occupational Therapy (OT) services are covered by both Flexible Spending Accounts and Health Savings Accounts if you have either through your employment.

 Life & Health Coaching - payment required in full upon agreement.

Clients make payments at the time of service: PayPal and all major credit cards are accepted.

2. Do I need a referral?

For OT services, a referral is not required; however, BrainWings, LLC feels that it is best practice to coordinate care with your child's doctor; therefore, we recommend a referral. If you plan to seek reimbursement from your health insurance company, you will need a referral.

3. How do I get started?

Please feel free to reach out to us in confidence either by phone or email (info@brainwingsmo.com) if you have any questions or concerns about your child.

OT in-person sessions are available in the following areas of Missouri – Battlefield, Brookline, Willard, Mt. Vernon, Billings, Clever, Ozark, Nixa, Republic, Springfield, and Marionville.

Online OT consults/education & 1:1 training - throughout Missouri.

Life & Health Coaching - please contact us. 

4. What can I expect?

All OT Consultation and Individual sessions intake paperwork is completed online via our secure portal. We will send it to you. Please complete it before the initial session.

Online OT parent/caregiver consultation and education - We will send you a questionnaire to determine your child's needs after contacting us. We will review your responses and get you to set up an appointment for a consultation session with you to address recommendations. Your child does not have to be present if you choose the services to support the parents or caregivers. We do not write a formal report.

1:1 online training is for teens 14-18 years of age who have good attention and communication skills. We will brief you after the session.

OT individual sessions (In-home or community) - We complete a comprehensive evaluation to assess areas of need, with strengths in mind. The assessment will include parent interviews, observation, and standardized assessments as appropriate and will take 60 minutes.

After the initial evaluation, we complete a formal report. You will get a follow-up call to review the results and recommendations. Assessment is ongoing, and we conduct a re-evaluation to capture progress before discharge. 

With your permission, we will coordinate care with your child's physician and make sure your child's school understands how my work will positively impact your child's performance at school.

 

Life & Health Coaching -  After you contact us for a free consultation and we are a good fit, we will give you the required paperwork upon agreement to work together.

5. What about COVID-19? 

To follow CDC guidelines to stop the spread of COVID-19 and its variants, we will wear a mask during the initial evaluation and subsequent treatments for in-home services. All equipment will be cleaned and disinfected before use at your home. We request, if possible, to limit the number of people in the treatment area during in-home visits. We prefer one parent or caregiver and the child in the room. Fewer people also help limit distractions. We want to encourage social distancing of at least 6 feet. However, we recommend masks for you and your child if we cannot maintain the recommended distance. Please disinfect the treatment area/room before and following the visits and encourage your child to wash their hands. We require you to sign a COVID-19 informed consent for in-home OT services during the intake process.

If you think your child or any family member has been exposed to COVID‑19 and develops a fever and symptoms, such as cough or difficulty breathing, please contact us as soon as possible, preferably within 24-business hours' notice, to cancel. Call your healthcare provider for medical advice. We can reschedule the session based on medical advice.

6. What if I need to cancel an online or in-person session?

We want to encourage regular attendance for effective service delivery; however, we understand that things come up. Don't hesitate to contact us 24-business hours before your appointment. If we can accommodate you at a later date or time within the week, we will reschedule your appointment. 

NOTICE OF PRIVACY PRACTICES